Anyone dealt with Matty Customer Service? My Ray came broke

Y2Bogus · **Joined:** Sun Nov 04, 2007 6:30 pm **Posts:** 64

My slime Blower Ray came with a disconnected foot. Anyone dealt with Matty CS can give me a heads up on what kind of experience I can expect?

GregNYC · **Posted:** Fri Oct 28, 2011 2:55 am

I've returned a couple of things without any problem. Digital River even paid for return shipping.

You will have to send the broken figure back first, and it might take a couple of weeks before you get the new figure, so you have to be patient.

Good luck!

batsonthebrain · **Posted:** Sun Oct 30, 2011 2:34 am

I've called them up before to ask questions. The rep was REALLY nice. I was pleased. Sorry about your figure. I hope they take care of that. Please keep us updated.

sups419 · **Joined:** Sat Oct 03, 2009 5:49 pm **Posts:** 5

I bought the JLU 3-packs and they came squashed. I called them and they sent new ones. I did not even return the old ones. So I got a pretty good deal.

shishalzafrazz · **Posted:** Sun Oct 30, 2011 10:06 am

yeah, my labcoat egon came with a huge smudge on his face which isnt a fixable problem for moc collectors. after a few calls back and forth, they just sent me a new one and said "destroy the old one".

Anyone dealt with Matty Customer Service? My Ray came broke

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