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 Post subject: Anyone dealt with Matty Customer Service? My Ray came broke
PostPosted: Fri Oct 28, 2011 1:20 am 
You hear that? We're using CODE names...
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Joined: Sun Nov 04, 2007 6:30 pm
Posts: 64
My slime Blower Ray came with a disconnected foot. Anyone dealt with Matty CS can give me a heads up on what kind of experience I can expect?


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 Post subject: Re: Anyone dealt with Matty Customer Service? My Ray came b
PostPosted: Fri Oct 28, 2011 2:55 am 
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Joined: Sat Nov 21, 2009 11:05 am
Posts: 1187
Location: New York City
I've returned a couple of things without any problem. Digital River even paid for return shipping.

You will have to send the broken figure back first, and it might take a couple of weeks before you get the new figure, so you have to be patient.

Good luck!


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 Post subject: Re: Anyone dealt with Matty Customer Service? My Ray came b
PostPosted: Sun Oct 30, 2011 2:34 am 
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Joined: Sun Jan 06, 2008 3:39 pm
Posts: 161
Location: Bay Area, California
I've called them up before to ask questions. The rep was REALLY nice. I was pleased. Sorry about your figure. I hope they take care of that. Please keep us updated.

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 Post subject: Re: Anyone dealt with Matty Customer Service? My Ray came b
PostPosted: Sun Oct 30, 2011 8:34 am 
HEY! New guy! GET HIM!
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Joined: Sat Oct 03, 2009 5:49 pm
Posts: 5
I bought the JLU 3-packs and they came squashed. I called them and they sent new ones. I did not even return the old ones. So I got a pretty good deal.


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 Post subject: Re: Anyone dealt with Matty Customer Service? My Ray came b
PostPosted: Sun Oct 30, 2011 10:06 am 
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Joined: Sun Nov 04, 2007 6:30 pm
Posts: 1392
Location: New Orleans, Louisiana
yeah, my labcoat egon came with a huge smudge on his face which isnt a fixable problem for moc collectors. after a few calls back and forth, they just sent me a new one and said "destroy the old one".


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