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 Post subject: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Thu Mar 21, 2013 2:22 pm 
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Armored Avenger of Arduous Aspirations
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My DCUC Elongated Man's leg tore at the hip joint. :evil:

Could those of you who've had to deal with replacement issues at Matty give me some direction as to who to talk to? It is that 800 number on the site? Do they require the packaging? 'Cause I kinda tossed that. :?

Any help would be greatly appreciated. :shock:

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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Thu Mar 21, 2013 3:19 pm 
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I called the 800 myself, but DR makes it more difficult than it needs to be. They'll ask you to return the figure first and then they'll send out a replacement. I say that's BS. So make sure you have them send out your replacement first :wink: In the meantime they should send you a shipping label via e-mail. Not sure what to tell you about the packaging? I haven't had a chance to open up any of my figures thanks to a never ending flooring project.


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Thu Mar 21, 2013 6:38 pm 
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Thanks!

I've heard about some of the Matty return nightmares, so I'm pretty leery of the whole process.

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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Fri Mar 22, 2013 2:55 am 
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I've sent back a MOTU figure and a JLU four-pack, and I had no problem. DR sent me a shipping label, and after my return was received, DR shipped the replacement figure. It took a couple of weeks for the whole process, but it was easy.

Good luck!


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Fri Mar 22, 2013 12:56 pm 
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Just have them send the figure first Shell's and return the defective one once you receive it.


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Sat Mar 23, 2013 1:59 pm 
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Sorry for the lewd photo, but I got Poison Ivy , second-hand, from one-o-y'all here and I right away noticed her leg is wobbly --like it's going to fall off any minute. I don't know the mechanics of this hip joint , but you can see, here, my problem.

Anyway, yeah, I know, I'm not a subscriber and I probably won't be able to get any recourse from Mattel. Naw, she was never played-with, man-handled, stepped-on, etc. Straight out of the package.

Anyway. I sheepishly admit that I will make a half-hearted attempt at Huntress, but that's it. I'm passing on all the rest of the 2nd year offerings. At retail? okay, fine, I'll get Damian Wayne If I see him...but whatever, He's apparently
Spoiler: show
dead
now and I don't really care anymore. I'm just losing interest in Mattel, The New 52, expensive 6-inch figures that don't rise to the occasion, etc.

No I'm not a Mattel-hater. I know there's QC problems with any product. But I've had a bunch lately with Superman, Red Robin and Supes prime. I don't think they really care though as long as they're making money somewhere with their other product lines.

Image


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Mon Mar 25, 2013 9:23 pm 
"You can set your clock to his haircut"
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I got three jacked up Matty DC figures in a row. When the fourth screwed up figure showed up, I asked, begged, and finally demanded to have the replacement sent out first. My request went all the way to that Brady O. guy who finally refused, so good luck trying to get that to happen.


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Tue Mar 26, 2013 11:36 am 
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funtime3 wrote:
Sorry for the lewd photo, but I got Poison Ivy , second-hand, from one-o-y'all here and I right away noticed her leg is wobbly --like it's going to fall off any minute. I don't know the mechanics of this hip joint , but you can see, here, my problem.

Anyway, yeah, I know, I'm not a subscriber and I probably won't be able to get any recourse from Mattel. Naw, she was never played-with, man-handled, stepped-on, etc. Straight out of the package.

Image


I'm sorry that the Ivy you got from me has a loose leg! I probably could have tried to get a replacement for you if I'd known before. That sucks.

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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Sun Mar 31, 2013 11:05 am 
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Joe G. wrote:

I'm sorry that the Ivy you got from me has a loose leg! I probably could have tried to get a replacement for you if I'd known before. That sucks.


No worries! I seriously didn't remember who I got her from since I've gotten DCIE figures from about four board members on here.


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Sun Mar 31, 2013 1:39 pm 
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Yeah I bought one Ivy from China... perfect... and then two more from Matty... and both loose legs...

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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Mon Apr 01, 2013 8:37 am 
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Well, I finally got around to calling them.

Aside from the difficult to understand English (how's the weather down in India today? :lol: ), I think it went well.

They are supposedly going to send me a replacement ("if there is still some in stock") or a refund. They didn't ask to have it shipped back, which kinda surprised me.

So now we wait. I'm supposed to get an email update eventually.

Everybody cross their fingers.

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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Mon Apr 01, 2013 10:07 am 
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Shellhead wrote:
Well, I finally got around to calling them.

Aside from the difficult to understand English (how's the weather down in India today? :lol: ), I think it went well.

They are supposedly going to send me a replacement ("if there is still some in stock") or a refund. They didn't ask to have it shipped back, which kinda surprised me.

So now we wait. I'm supposed to get an email update eventually.

Everybody cross their fingers.


I know over the DCUC years, I had to call Mattel a few times on bad figures. I think they sent me a voucher 3 times without asking for a figure back, another they asked for the figure. I told them I wasn't paying shipping to send it back unless they included that in the voucher. They did.

Although I didn't have any issues with the sub last year, so I'm sure that's somewhat different.

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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Mon Apr 01, 2013 10:44 am 
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My ivy has a loose leg but it isn't going to fall off, just wobbly.


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Mon Apr 01, 2013 3:22 pm 
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I've only had one issue with a Matty purchase - my Zodak came with a misaligned paint job (the white outlines on the armor was a good 1/2" off to the side). I shipped it back to DR and they refunded me (because they no longer had Zodaks to switch out), but it took over a month for it to process. Kind of ridiculous.


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 Post subject: Re: Well, it finally happened . . . I got a bum Matty Figure
PostPosted: Mon Apr 01, 2013 7:30 pm 
"You can set your clock to his haircut"
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Shellhead wrote:
Well, I finally got around to calling them.

Aside from the difficult to understand English (how's the weather down in India today? :lol: ), I think it went well.

They are supposedly going to send me a replacement ("if there is still some in stock") or a refund. They didn't ask to have it shipped back, which kinda surprised me.

So now we wait. I'm supposed to get an email update eventually.

Everybody cross their fingers.


If you're not getting a refund and they do have replacement stock remaining, that e-mail update, which btw could take weeks to get to ya, will contain a UPS shipping return label...in order for you to send the faulty product back so they can ship you a new one.
If they send you an e-mail saying they've got a replacement for you and that it'll ship soon, and they don't ask for the bum figure and/or send the return label, I'll s**t a duck.


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