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 Post subject: Anybody else getting weird renwal notices?...
PostPosted: Thu Apr 26, 2012 11:27 pm 
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Loose, Missing Package
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Location: Cox's Creek, KY
I've gotten 5 since midnight (none of them specify which sub it's reminding me about) and I'm only doing four different subs (six subs total).

Matty Collector Customer Service wrote:
Hi JAMES ABELL,

Here's a friendly reminder that it's time for your club subscriptions from MattyCollector.com to automatically renew.

That means your card will be charged and you can look for your shipment to leave our warehouse in the next several days. We'll send a shipment confirmation email once it does so you know it's on its way.

Have questions? Just give us a call at 877-GO-MATTY or email us at MattyCollector.CS@digitalriver.com.

Thanks for being a MattyCollector.com customer!

Customer Service

P.S. This email was sent from a notification-only address that can't accept incoming mail so please don't reply to it. If you need help, contact us at the email address or phone number above. Thanks!


So far this is better than last month when (whithout any notice) they tried charging me (twice) for Atrocitus and Metron...


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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 2:30 am 
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I got two of those for my two subs as well.


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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 2:41 am 
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I've gotten a sixth one since starting this thread...


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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 4:16 am 
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I got eight.

And I have three subs, so that doesn't even make sense. At least six or nine would be logical.


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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 4:25 am 
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Gotta love that new and improved customer service we've been hearing about since 09. The renewal notice makes even less sense for me since I only have the Club IE subs. How can they be renewed before it even starts?


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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 4:49 am 
Why doesn't anyone ever listen to me?
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I got three. One per figure. I collect MOTUC.

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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 4:55 am 
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I've received none of those to date.

And I don't want to automatically renew.

Looks like I'm going to have to change my credit card.

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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 4:59 am 
Why doesn't anyone ever listen to me?
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Location: San Diego, CA
The sub isn't actually renewed. It is just letting you know that it's charging for your monthly figure. It'll send a notice for each individual figure. So if you have the MOTUC sub and the 30th sub, you'll get three notices this month. It renews each month. If you don't have a sub, you shouldn't be getting the notices.

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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 5:18 am 
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Location: Cox's Creek, KY
Just read a report of a guy with no subs getting two notices...


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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 5:19 am 
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jzachery wrote:
The sub isn't actually renewed. It is just letting you know that it's charging for your monthly figure. It'll send a notice for each individual figure. So if you have the MOTUC sub and the 30th sub, you'll get three notices this month. It renews each month. If you don't have a sub, you shouldn't be getting the notices.


That still doesn't make sense, because I have the DCIE and MOTUC subs. I got 5 notices. :?

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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 6:08 am 
Why doesn't anyone ever listen to me?
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alcinde4 wrote:
jzachery wrote:
The sub isn't actually renewed. It is just letting you know that it's charging for your monthly figure. It'll send a notice for each individual figure. So if you have the MOTUC sub and the 30th sub, you'll get three notices this month. It renews each month. If you don't have a sub, you shouldn't be getting the notices.


That still doesn't make sense, because I have the DCIE and MOTUC subs. I got 5 notices. :?



There are 3 figures coming in May from MOTUC, are there two for DCIE? If so, that makes 5.

I don't know, I usually just ignore the notices. It's a little early though for May 15th. :?

I'm just offering my best guess, that's how it seems to be working on my end. But it doesn't surprise me if they're doing things wrong. LOL. Hope no one gets charged when they aren't supposed to.

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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 6:11 am 
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It should only be Jay for the Club IE figures, unless Metron is going out with him. If that were the case though then I should have 4 emails, not 2.


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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 7:04 am 
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I've got one DCIE sub and I've now gotten 3 of the emails.

This is a Matty/DR fail of a whole new sort.

Awesome!

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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 7:04 am 
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Dang it. Just got the email.

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 Post subject: Re: Anybody else getting weird renwal notices?...
PostPosted: Fri Apr 27, 2012 7:17 am 
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I just ignore that crap from DR lol, unless they start charging my card early, then Ill worry about it. But for the record I got 6 and i have motuc, 30th, DCIE and voltron subs lol


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