Well I was lucky to avoid any damn billing issues throughout the 2012 subs unlike so many other people, but apparently it's finally my turn have to deal with the incompetent Digital River. I'm sure everyone is aware of the incorrect pricing that was initially set on Mattycollector.com once the 2013 subscriptions went up the other day. Digital River has since corrected that on the Matty website, but that doesn't seem to completely resolve it for some of us who signed up early and were charged incorrectly. As far as I can tell, Digital River has no clue what they are talking about in my attempt to resolve this issue. Check out this email exchange...
---My original email:
I ordered the 2013 DCUC and Watchmen subscriptions last night and was charged $109.05 on my credit card. But this morning I'm showing that you refunded that full amount back to the card. According to what I've read on online message boards, this is because the price for one or both of the subscriptions was priced incorrectly online and that is why you are refunding the order to fix the issue. But are you going to charge the correct amount to my card now? I don't show any record of that on my card yet. I still want both subscriptions. Do I have to sign up for them again? Please clarify what needs to be done on my end. Thank you
Thank you for contacting the online store.
We show that your order is complete, and it will be shipping soon via Economy Postal. You will receive a separate shipping notification email when your order ships.
To view your order’s shipping status, please log in to our customer service page:
1. Go to http://www.findmyorder.com
2. Enter your order number and password* into the "Quick Order
Lookup" field: Order Number: xxxxxxxxx
*If you do not know your password, it can be retrieved at http://www.findmyorder.com/password
3. Click FIND
If your order was sent via a traceable shipping method, you will be able to find your tracking number here once it has shipped.
We have verified that your account was preauthorized for $109.05 which is the total price of your purchase. The settlement for your 2013 Watchmen Club Black Freighter Subscription and Club Infinite Earths 2013 Subscription is for $55.00 and was already collected. When the figures
ship out, that is the time you will be charged for the price of the package.
----And then my reply to them:
Your email below doesn't entirely make sense. According to you, an order is shipping soon. But this is for the 2013 subscriptions which aren't set to ship their first figures until next year. As I stated in my original email, you initially charged me for $109.05 when I signed up for the 2 subscriptions, and then the next day you refunded the full amount back to my card. So how have you collected $55.00? I don't show any new charge for that amount on my card. This means that as of right now, I haven't paid anything for these subscriptions since you refunded the full amount. I just want to make sure the subscriptions remain active and I'm billed the correct amount for them. I'm concerned that come January 2013 they'll suddenly be inactive due to a billing error that never got resolved and then it will be too late to sign up for the subscriptions again.
So... am I just missing something here? First of all, WHAT order is shipping soon? And where are they coming up with the $55.00 amount, since according to their corrected pricing on Matty (if I attempted to sign up for the subs again) the total would be $84.05 now ($0 for Watchmen sub + $25 for Watchmen initial figure + $30 for DCIE sub + $18 for DCIE initial figure + $11.05 shipping).
I signed into their order site and can see the original order, so as far as I can tell I DO still have active subscriptions. However, the order listed on their site still has the original incorrect pricing totalling $109.05 (which was fully refunded to me yesterday). Obviously it would be nice if their billing screwup results in me getting those 2 subs without having to pay for the sign up fee, but I don't want to take any chances of them realizing that error a few months from now and cancelling the subs once its too late for me to get them again.