Joe G. wrote:
Well, two weeks and three phone calls later, I still haven't received my return shipping label or any sort of email confirmation that the correct figures are being mailed to me. My case was labeled a 'high priority' this past Tuesday, which I think just means they take extra care to ignore it because I was supposed to have heard from them within two business days and I didn't hear a thing. Another phone call today confirmed my 'high priority' status, as well as the powerlessness of the actual CS people to do anything about it or to even communicate with the people who could fix the problem via anything other than their trouble ticket 'system.'
Mattel is the largest toy company in the world. It boggles my mind that customer service of this level is acceptable to them.
I'm only going on a week, but they've set my ticket to "high priority" twice (how?), and "within two business days" became "within "24 hours" after that came and went and then to "at least
two business days" after that.
The part that makes this even more frustrating for me is that my Ivy was messed up, and I got the damn shipping label the very next day after I called about it. I am really glad I didn't subscribe again for 2013.