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 Post subject: MattyCollector - Digital River Overcharges
PostPosted: Wed Nov 21, 2012 12:17 pm 
Resin
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Joined: Mon Jun 29, 2009 10:03 am
Posts: 359
I'm sure there's a thread about this somewhere, because I know it happened last month, but it happened to me this month.

My bank account was debited two charges of about $22.00 for my MattyCollector subscriptions (DC Signature Series and Masters of the Universe Classics), and then later, a larger charge which accounted for all of the figures this month, which included two DC's (Constantine and Uncle Sam), and three Masters (Grayskullman, Randor, and Dekker).

In short, I was overcharged about $44.00.

This is NOT something I can afford to have happen every month. Is this something Mattel is aware of? Are they dealing with it? I have heard from others that getting any sort of satisfaction from Digital River is next to impossible, but if there's any sort of reasonable recourse, I'd like to know about it.

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 Post subject: Re: MattyCollector - Digital River Overcharges
PostPosted: Wed Nov 21, 2012 8:27 pm 
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5" Scale
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Joined: Sun Nov 04, 2007 6:30 pm
Posts: 1767
Location: PACNW
This is one of my frustrations too, not knowing what I'm getting charged from month to month. So you aren't alone and I understand your frustration all too well. I can't understand why they can't tell you what figure is being shipped when they send out the subscription renewal? I'm usually pretty positive, but Matty is turning me into a bitter pill lately. The first year is where most companies work out what works and what doesn't to insure the second year runs smoothly. Matty doesn't seem to learn anything and it is hard to support folks that make the same mistake over and over :|


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 Post subject: Re: MattyCollector - Digital River Overcharges
PostPosted: Thu Nov 22, 2012 5:33 pm 
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5" Scale
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Joined: Sun Nov 04, 2007 6:30 pm
Posts: 1772
Location: ATL, GA
check last month, willing to bet you were short charged by 2 subs. It happened to a lot of us this month, we were shorted last month and they made it up this month.


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