Today Mattel added a post to their Facebook page to help fans understand the recent charges for their 2013 subs:
|Club Eternia & Infinite Earths Subscribers,We’ve heard some of you are confused about the order confirmation for your January shipments and we can understand why! To help clarify, first, here’s how the initial signup and payment works: When you sign up for your subscription during the open enrollment in July/August, your credit card is charged for the membership fee, which pays for the club exclusive figure. When the first club figure ships in January, you are charged only for that January figure and tax/shipping/handling.
Now here’s where it gets tricky… When your January subscription was shipped, we sent a SHIPMENT CONFIRMATION. The Total shown on this confirmation includes both the original membership fee (which you paid last summer) and the cost of the January figure, plus tax/shipping/handling. The membership fee and the figure/tax/shipping/handling are both included because they’re technically all part of the same original order placed last summer. So even though the membership fee isn’t shown as a separate line item, the amount is included in the total on the confirmation (we’re working to rectify this for next year).
In the box with your shipment is an INVOICE. This invoice shows the actual amount you were charged for January – the first figure and the tax/shipping/handling (your bank statement will also reflect this amount). You were not actually charged again for the membership fee. Please note this only happens in January. From February through December, your order confirmations and invoices will all match. And when it’s time for the club-exclusive figure to ship, you’ll only be charged tax/shipping/handling – the figure itself was already covered by the membership fee you paid last summer. Hope that helps!
||Posted by Daniel Pickett