Mattel issues information to correct inaccurate reports
Mattel advises consumers to not return products to retailers
STEPS TO RETURN A MATTEL TOY THAT IS AFFECTED BY THE AUGUST RECALLS, ANNOUNCED IN COOPERATION WITH THE U.S. CONSUMER PRODUCT SAFETY COMMISSION:
1) The first step is for consumers to determine if they have a toy that has been affected by the recall. To do so, they can visit www.service.mattel.com where they will find a complete list of each toy recalled, including color photos and toy model numbers. Consumers can locate toy model numbers on most recalled toys.
For consumers without a computer, or for those preferring phone support, they may call the following hotlines dedicated to the different product recalls:
- “CARS” Sarge character diecast vehicle recall hotline: 1-800-916-4997
- Fisher-Price toys lead paint recall hotline: 1-800-916-4498
- Magnet hazard recall hotline: 1-888-597-6597
2) Once consumers determine if they think they own a Mattel toy affected by the recall, they are prompted to fill out a form (online) or provide their postal address (via phone), and Mattel will send to consumers (via email or to a postal address) a color brochure with photos and toy numbers of every affected toy, as well as a pre-paid mailing label for return of the affected toys.
3) After receiving consumers’ returned, affected toys, Mattel will send vouchers to consumers for the amount of the toy(s)’ original value or a replacement part (if applicable). Vouchers may be used at most national retailers and are good toward any Mattel or Fisher-Price manufactured product.
Mattel recommends that consumers do not return products to retailers for three reasons:
1) Mattel can help consumers determine if a toy has been affected by the recall (vs. returning an unaffected toy)
2) Mattel has a program in place to provide consumers with a voucher for toys affected by the recall
3) Mattel is establishing a program to handle toys returned under the recall in an environmentally appropriate way.
Consumers do not need to have the toy’s original packaging or a receipt to return affected products to Mattel.
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