MATTEL PROVIDES INSTRUCTIONS ON HOW AND WHERE TO RETURN TOYS AFFECTED BY RECALL
August 17, 2007

Mattel issues information to correct inaccurate reports
Mattel advises consumers to not return products to retailers

STEPS TO RETURN A MATTEL TOY THAT IS AFFECTED BY THE AUGUST RECALLS, ANNOUNCED IN COOPERATION WITH THE U.S. CONSUMER PRODUCT SAFETY COMMISSION:
1) The first step is for consumers to determine if they have a toy that has been affected by the recall. To do so, they can visit www.service.mattel.com where they will find a complete list of each toy recalled, including color photos and toy model numbers. Consumers can locate toy model numbers on most recalled toys.

For consumers without a computer, or for those preferring phone support, they may call the following hotlines dedicated to the different product recalls: 

  • “CARS” Sarge character diecast vehicle recall hotline: 1-800-916-4997
  • Fisher-Price toys lead paint recall hotline: 1-800-916-4498 
  • Magnet hazard recall hotline: 1-888-597-6597

2) Once consumers determine if they think they own a Mattel toy affected by the recall, they are prompted to fill out a form (online) or provide their postal address (via phone), and Mattel will send to consumers (via email or to a postal address) a color brochure with photos and toy numbers of every affected toy, as well as a pre-paid mailing label for return of the affected toys.

3) After receiving consumers’ returned, affected toys, Mattel will send vouchers to consumers for the amount of the toy(s)’ original value or a replacement part (if applicable). Vouchers may be used at most national retailers and are good toward any Mattel or Fisher-Price manufactured product.

Mattel recommends that consumers do not return products to retailers for three reasons:
1) Mattel can help consumers determine if a toy has been affected by the recall (vs. returning an unaffected toy)
2) Mattel has a program in place to provide consumers with a voucher for toys affected by the recall
3) Mattel is establishing a program to handle toys returned under the recall in an environmentally appropriate way.
Consumers do not need to have the toy’s original packaging or a receipt to return affected products to Mattel. 

Daniel Pickett
Daniel “Julius Marx” Pickett has been around toys his whole life. The first line he ever collected was Mego’s World’s Greatest Super Heroes line back in the 70s. He has been surrounded by collectables ever since. In 1999 he was confounded by a lack of information and news about some of his favorite toy lines he was collecting. Since he couldn’t find the information he decided to pursue it himself thinking other people might also be interested in the same news. He started writing a weekly column on the toy industry and action figure for a toy news site and in a years time he tripled the sites daily traffic with his updates, reviews and product features. He built relationships with every major toy manufacturer and many sculptors, painters and mold makers. He grew his hobby into a world wide expertise that the industry has embraced. In 2004 he teamed up with his toy buddy Jason “ToyOtter” Geyer and they created their own website www.ActionFigureInsider.com. Daniel has been quoted in both industry and mass media press outlets. Over the years Daniel and AFi have been sought out as experts in the field. Daniel was regularly featured on “Attack of the Show” on the G4 network as the primary contributor to their “Mint On Card” segment, and our front page has been linked to from USA Today’s “Pop Candy” Blog twice. Daniel’s content has also been featured on MSNBC.com, Wired.com, Fark.com, Boing-Boing, Gizmodo.com, Ain’t It Cool News, the Official Star Wars blog, Geekologie, G4, CNet and Toy Fare magazine, among many others. He has consulted on toy lines, books, documentaries and TV shows. But all of that really just sounds snooty and “tootin’ his own horn” – the long and short of it is that Daniel loves toys and he LOVES talking about them.
Read other articles by Daniel Pickett.

 

 

 

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