So the other night, just before Thanksgiving, I decided to hit Walmart around midnight. It’s been many years since I made a late night toy run, for a variety of reasons. But mostly because I usually have much better things to do with my time than to make a special trip just to turn up empty-handed at the usual dearth of new toys on the North Texas shelves. But for some reason, I felt like this would be a good time to take a break from working and drive the 10 miles to the nearest Walmart. Plus, I needed a few groceries and things, so the trip wouldn’t be a total waste.
And lo and behold, they had new pallets of merchandise on the floor, waiting to be stocked. And right on top of the toy pallet in front was one box of DCUC Classics. And when the very nice stocker opened the box for me I found one complete set of DCUC Wave 14. Which is the first time I’ve found any of an exclusive Walmart wave in Dallas at all, let alone in the first week or so of shipping! FYI, the box had doubles of Zatanna, Alan Scott, and Hourman. And it was lucky for me, since I haven’t seen any of them since.
What was unlucky for me was that I didn’t realize until I got home that my Tyr was all jacked up. Of course, at first I was too busy being mad that my Obsidian had two right biceps, until I realized that he actually did have a left bicep, it was just bent so badly it looked like the wrong one. A little hot water and rubber bands holding it down fixed that one overnight. But Tyr is a different story: his chest piece thing is completely malformed. And by the time I figured it out (at first I thought they had changed it from the package images for some reason, since it looks like a new chest piece, not necessarily a deformed one) I had thrown away the receipt and package. And have I mentioned that I’m kind of a big Super Powers fan, so this was a figure I’ve been looking forward to more than most? So my choices are to try and find a new one, switch packages and try to return the bad one, live with this one and forget about it, or just eat the cost, buy a new one, and go to my blog to rant about Mattel’s consistently crappy Quality Control.
Guess which one I’m choosing?
So yeah. Mattel just can’t seem to keep these things from having defects. I don’t mean flaws (Zatanna has a paint smear on her boob, but whatever, it happens). But QC at the factory should be catching these kind of malformed pieces and throwing them into a bucket to be regrind. These things happen throughout the run, and someone is not doing their job when one goes through. And for $16 a pop now, I’m not that forgiving when it costs me even more money and time to replace this because of Mattel’s mistake. This isn’t the first time this type of mistake has been made at the factory level: in Wave 15 Martian Manhunter and Jemm figures both were released with no one catching that they had the wrong bicep pieces. This was corrected in a running change, but woe betide you if you got one of the mistake versions, because Mattel does not exchange bad figures for good ones. Once again, the consumer pays for poor QC, with no consequences for Mattel.
Of course, that’s not the only reason to be miffed at Mattel. Let’s take a look at their upcoming DCUC wave 16, which on the surface is one of the better overall waves, especially if you’re a Batman Family fan. I’ll overlook the Robin variant being a tad weird by having a kid’s head on an adult body, and zero right in to the baffling decision to add extra elbow and knee joints 3 years into a line. Actually, the knees I could live with. They are nicely sculpted, and don’t ruin the flow of the figure too much. But the elbows, especially on Robin, look horrendous! And even worse, these figures now don’t match the rest of the past line. And if there was one big prop I’ve been giving Mattel on this line that other lines just don’t have, it’s a relative abundance of consistency, that makes for a very cohesive collection.But you know what makes the extra joints an even worse idea than the flawed appearance? It’s the amazingly low quality plastic that keeps showing up on this line.
Look, I realize that costs have gone up. That the license costs money. That Mattel needs to pay their CEO huge amounts of scratch every year. But if you know you’re going to have to use prophalactic-grade PVC on your toys, why wouldn’t you engineer them to compensate for the low durometer, instead of adding joint that REMOVE stability and thin out areas of stress? These guys are hard enough to stand without their limbs acting as if they were made of spaghetti. Of course, the crappy plastic causes them to be deformed right out of the package, so even with the old joints getting some of them to stand was a major, if not impossible, challenge. Hey, you know what would help them deform even further? Posing the figures unnaturally in a tight vac-formed shell! Yep, even though this line is ostensibly for the "Adult Collector", Mattel still insists on trying to make it eye-catching on shelves for the kiddies and pose the figures in all kinds of goofy arrays. Except go back and read what I wrote about not planning for your limitations, etc. etc. I don’t even feel like going into the fact that their new packaging for 2011 is twice as big as it needs to be, probably for no other reason but to steal shelf spaces from other toy lines in Walmart. Way to go green, Mattel!
That’s the end of the rant. If you’ll excuse me, I need to go hunt down another Tyr.
GO HAVE A PICNIC, MATTEL!
this latest pit with the Tyre and robin just shows how when it comes to super hero boy toys other then motu Mattel should have stayed out of the game till they could figure out how to not make the figures wind up like they are better suited for dollar stores
I agree with everything in this post. I’m not really sure why they went with double elbows, they add just enough length to the arm that they make humans look like they have monkey arms. Used sparingly and on the right character they work great, but Robin is not someone who should have had them. Riddler is easily my favorite figure of this batch and is the most DCUCesque. I can only hope the larger package means a larger cnc figure but somehow I doubt it. I also liked it better when these were $10-$12 and aimed at everyone instead of $16 and aimed at adults.
Good Luck! And thanks for the post. By the way, you thought you had a bad day… My Parasite’s hip joint broke within within 5 minutes of being out of the package (his right leg fell off while I was trying to find his center of gravity). Anyways, I honestly didn’t know I was dealing with a stuck peg, plus I also thought that the days of boiling and freezing… or freezing and boiling your figures before you moved them, where gone. Trust me, buying Tyr twice isn’t as bad as spending $60 plus dollars on ONE Parasite. Now go hunt yourself a new Tyr. And good luck, again.
LOL! Good article, but nothing really new here for the long time DCUC fan, is it? I had the Obsidian deformed arm thing (and a broken leg on my first one); I saw a Jemm at Target with the larger arms & biceps, but his arm and leg were so deformed from the package pose, I left him; I picked up a second GL 5-Pack (just in case) and the GL symbol was completely different than those in my first set! And by ‘just in case,’ I mean that I try to buy at least two of every DCUC when I can because you never know what you will actually get when you open the first one (see: Obsidian). The double joints with the plastic quality scare me the most and we got an early preview of what to expect with Blue Beetle III (I am really scared that I will be reliving some of my Toy Biz ML nightmares), and it is past time the stupid dynamic poses go the way of the dinosaur. I don’t like having three boxes ready when I open my toys: 1. Deformed Limbs. Heat & Fix. 2. Broken. Replace & Return. 3. Good (enough). Find place for on shelf.
hmmmmmm…does this mean that mattel will x you out of their monthly 5 questions? Seems like toyguru is more interested in interviews & photo ops than being the geek that he professes himself to be & checking the quality control. The guy is too full of himself to care about the product hitting retail.
I’ve gotten most of Wave 14 loose through eBay sans Ultie parts since I was tired of waiting since freaking August. Hourman, Green Lantern, Obsidian, and Zatanna have since arrived and the plastic does feel cheaper. It’s heavy and rubbery, like some of the worst DC Direct stuff we’ve gotten. Now Tyr is on his way here and Jason has me worried. I thought it was just me becoming more and more burned out on toy collecting. Not looking forward to those added joints at all.
Just getting rid of the stupid poses in the package would solve so many problems we have with these figures once we open them. We don’t need some minimum wage factory worker shoving our figures into unnatural poses where they will then sit for months until we open them.
I agree that the Quality Control is pretty hit or miss
these days-with far too many misses’. Add to that the
fact that this line vastly overpriced for a mass market
line. Fifteen dollars at mass is absurd and I’ve refused
to pay it-which means I’ve had to abandon collecting DCUC
unless I happen upon a batch on Clearance. Just how does
one justify paying well over $15 per figure once tax is
included? Insane.
Unfortunately when you ask toyguru about any of this, as with his monthly Q&A you get a series of “non-answers” or the blanket we’re working on improving quality. Mattel has never been good at gauging fan interest & this is another prime example. Exclusives that cannot be found are the retailers fault though mattel has had a history of poor distribution. TRU has had JLU up until december, but instead of giving them a varied wave of figure to increase interest & sales it’s one wave (don’t count on it showing back up there folks). At some point someone needs to be held accountable for the crap they’re putting out. Softer rubber on their figures means that the over articulated figures will be a nightmare to display for anyone who takes their stuff out of package. Boy am I pissed right now.
That sucks about Tyr, man. It’s hard enough to find these figures, let alone having to worry about the Quality Control issues once you manage to snag one. I’ll stand there in the store, nose pressed against the package, checking to make sure the paint app is alright and the joints and limbs don’t look too warped. And I can feel how insane this must look, but y’know, it beats spending $15-$17 on something that’s gonna pi$$ me off when I get home and open it. And yeah, $15 is a ridiculous amount to spend per figure. And some guy posted he buys 2 of these things?! Yikes.
And I am dreading the new articulation. I think it’s going to hurt the overall aesthetics of the figure, mainly. All the added lines and cuts in the plastic might end up looking unattractive for display reasons. I mean, that Robin’s legs look kind of weird. One of the major draws of this line for me was admiring the sculpting work of the 4 Horsemen.
I miss the days of my youth when I would just buy the thing and not worry about every last detail. Maybe if they would put some more effort into their product, I wouldn’t have to.
I just received a couple of the Green Lantern Classics figures from Big Bad Toy Store today. My understanding, and it appears to be so from the wave 16 packaged pics, is that the package design is basically the same for the GL Classics as it is for the DCUC line. While I do agree completely with Toy Otter that the packaging is larger than it needs to be and isn’t particularly eco-friendly, I have to say they really did a nice job on the design. I think these figures are really going to “pop” on the pegs or shelves. Additionally, the two figures I received are posed “generically” in their respective packages, so I’m hoping that is a trend that continues and we won’t see as many warped body parts, but even in their generic poses, they still look great due to the package design.
[...] This post was mentioned on Twitter by C Kevin Porter, Sensual Seductions. Sensual Seductions said: Ya Dun Goofed, Mattel. http://bit.ly/fB9utg [...]
Great post, but if you’re not voting with you dollars all you’re doing is incentivising Mattel selling you crap. I.e. they sold you a busted figure and got your 17 bucks twice!
Two things:
One, I added in the stuff about the bicep debacle; I meant to have it originally and forgot it while I was typing, so thanks all for the reminders.
Two, voting with your dollars doesn’t work with this type of line. *Someone* will buy that figure if not you, because Mattel does not make enough quantities for incremental sales loss to result in noticeable peg hangers (most of the peg hangers people see are regional, not national). And even if collectors shunned the line en masse it would just lead to cancellation, not a “lesson learned” by Mattel. It’s not like JLU’s decline in sales led to better plastic/legs/sculpts/distribution.
So if the packaging is bigger which could theoretically lead to bigger BAF parts, what’s going to be the 2011 excuse for the 10″ BAF cap? I call logistics!
I agree, this line was pure gold to me at the start but after wave 16 which I have pre-ordered I’m pretty much out until a Doomsday BAF crops up.