So these days it seems like no one is totally happy with the companies that are making mainstream toys. If it’s not the price hikes, it’s the selection. Or the quality control. Or the shoulders are backward. Sure, sure, these problems are all annoying, especially in light of the price you pay for the toys these days.

But at the risk of sounding like every other apologist jackass out there, sometimes these things really are out of the control of the people in charge of shepherding the line from concept to manufacturing to store shelves. Things like parts missing from packages, or bad paint jobs, or bent legs are all factory related issues. And no matter how many samples you may check and sign off on at the end of the day you really have no idea how well the factory is going to follow your master samples or the checklists you devise to make sure all runs smoothly. Even having someone stationed in China doesn’t fix everything. When I was designing toys, I worked for small enough companies that I was often the one overseeing the process through the factory, even staying in China from time to time. Mistakes happen on every job, it’s just part of the process.

But the factory stuff at least gives you the opportunity to fix things. If you catch it early, most times collectors never have any idea about the daily problems that crop up. And for large runs, you can always make running changes to try and fix it as early as possible. But some of the things that collectors complain about are simply out of your control. And nowhere in the process is that lack of control more frustrating than in dealing with Licensors (or clients).  These people are the ones with the ultimate control of their properties, and they are the ones who dictate what you can and cannot make. Even more frustrating is that most of the time the people in charge of licensing are not creators or artists, but simply account people working their way up the ladder and happen to have stopped there. They don’t know the property, they don’t watch the cartoons/movies/tv shows. No, what they have is a style guide, which to them is THE BIBLE.

No joke! That style guide went through a long, complicated process designed to take thinking out of the equation. The licensing rep can be very pleasant, and fun to work with, and very smart, but if you want to deviate from the style guide or the approved corporate branding, then you have huge problems. Because they do not want to “color outside the lines”, because they a.) have no power to make those decisions, and b.) don’t know what they can and can’t do since they didn’t create the property. This whole drawn out preface leads me to what are arguably two of the biggest complaints with some toy lines out there today: character choice, and color choices.


Posted by Jason Geyer [34] Comments